Author Archive

Frank Konkel

Vice President, Editorial

Frank Konkel
Frank Konkel is vice president of editorial and an editor at large for Nextgov/FCW. He writes about the intersection of government and technology. Frank began covering tech in 2013 upon moving to the Washington, D.C., area after getting his start in journalism covering local and state issues at daily newspapers in his home state of Michigan. Frank was born and raised on a dairy farm and graduated from Michigan State University.
IT Modernization

Inside DHS’ quest to streamline customer experience and ease public burden

The Department of Homeland Security’s CIO detailed how his agency saved the public 20 million hours accessing agency services in a move that signals a major culture change.


Congress ‘doesn’t know what the hell it’s doing‘ in AI regulation, Ted Cruz says

At least one senator believes Congress’ old age is hindering efforts to regulate the new technology.


Lawmakers suggest ‘radical transparency’ as key to shoring up US cyber posture

The lessons of Ukraine argue for increased openness about public and private sector cyber attacks, two congressmen said on Monday.


AWS unveils edge device for Defense customers in most extreme environments

The 80-pound AWS ‘Snowblade’ device provides cloud services to end users at all classification levels while meeting the military’s highest ruggedization standards.


Congress is ‘in learning mode’ about AI, lawmakers say

A bipartisan duo of lawmakers discussed artificial intelligence at Amazon Web Service’s government summit.


Microsoft unveils OpenAI service for government customers

Microsoft is opening up its commercial generative AI technology to public sector customers and partners.


Google Public Sector names new board of directors

Dave Goldfein, retired general and former Air Force chief of staff, will serve as the board’s chairman, alongside professionals with backgrounds in defense and intelligence, technology, education, health care and state and local government.


6 major multibillion dollar tech procurements to watch in 2023

Contracts range in potential estimated value from $5 billion to $100 billion, according to government spending data and Deltek analysis.


FTC seeks info on cloud computing market’s influence

The Federal Trade Commission is asking for public feedback about the market power of cloud computing providers, among other information.

Digital Government

3 customer experience tips for feds from feds

Two professional customer experience experts offered advice for other practitioners across the federal ranks this month.


National Cyber Director to retire next week

Chris Inglis will retire almost two years after beginning the job.


Lawmakers intro bill to ban TikTok in U.S.

TikTok poses a national security threat, according to lawmakers on both sides of the political aisle.


Pentagon: $9B cloud contract gives U.S. a ‘leg up’ on China, adversaries

Defense officials explained the importance the department is placing on the Joint Warfighting Cloud Capability contract.


Bid protests decline for fourth consecutive year

Bid protests issued by federal agencies declined 12% in fiscal 2022.


GSA appoints climate adviser

The General Services Administration released a few other personnel announcements.


Senators call on FTC to investigate TikTok

Recent reports suggest the People’s Republic of China can access the data of U.S. citizens.


Google bets big on government business with new division

Google Public Sector aims to accelerate digital transformation across government.

Digital Government

Experts call for more chief customer officers in government

Witnesses told Senate lawmakers that customer experience practitioners need representation within key federal agencies.