IRS outlines tech modernization, CX plans as part of $80 billion overhaul
IRS Commissioner Danny Werfel told reporters on Thursday that technology will be key to achieving the agency’s intentions to transform customer service at the agency and shrink the tax gap.
Labor Dept. watchdog urges 'extreme caution' on facial recognition
Since the start of the pandemic and an upswing in fraudulent claims in the jobless aid systems, the use of facial recognition in identity checks has spread across states, raising OIG concerns about access and privacy.
New guide looks to slash 'time tax' on benefits applications
The project is one example of a Biden administration push to rework intake forms for government programs to be more user-friendly and less time consuming.
Senate committee advances open source software and digital identity bills
The Senate Homeland Security and Governmental Affairs Committee approved 24 bills on Wednesday, many of which aim to secure federal systems and enhance government operations around data management and digital identity.
Planned Login-dot-gov deployment at IRS is postponed
The decision comes after concerns about implementing the sign-on service during tax season.
New federal website offers grants info and research to counter domestic terrorism
The Department of Homeland Security hopes a new website will serve as a one-stop shop for visitors aiming to prevent targeted violence and domestic terrorism with a slew of local and national federal resources.
3 customer experience tips for feds from feds
Two professional customer experience experts offered advice for other practitioners across the federal ranks this month.
FDIC fails to establish effective controls to secure sensitive data, report says
The agency tasked with supervising financial institutions nationwide is struggling to maintain effective information security measures, according to a new inspector general report.
White House budget proposal includes CX, fraud prevention
The fiscal 2024 budget request emphasizes funding for the President’s Management Agenda goals, including customer experience.
GSA officials misled agencies about Login-dot-gov
The agency’s inspector general blasted GSA officials for claiming that its identity proofing website met NIST guidelines for biometric comparison, charging millions for it, when it did not.
Creating responsible AI presents 'major technical challenges,' NIST official says
Experts discussed the regulations needed for fast-developing AI software, with NIST’s Elham Tabassi emphasizing the need for proper data and measurement strategies for different systems.
New federal service delivery model focuses on people and problems, not bureaucratic silos
The White House envisions applications for services like food assistance, Medicaid and other benefits taking 20 minutes, with enrollment coming after just 24 hours.
Watchdog: Secret Service, ICE failed to follow federal statutes in using cell phone tracking devices
Two federal agencies failed to consistently apply court statutes and Department of Homeland Security policies for the use of cell site simulators in law enforcement cases, in part because of insufficient policy guidance, a new report claims.
White House sends anti-fraud wishlist to Congress as stakeholders await identity executive order
Asked when the long-anticipated executive order would be coming out, senior advisor to the President Gene Sperling told reporters to “stay tuned” as the measure winds through legal approvals.
DHS tests show facial recognition tech has varied results, but gaining ground
Although some systems were able to meet performance thresholds for all demographic groups, others did show differentials because of issues with obtaining quality photos of people with varying skin tones.
CDC technology office plans roadmap for public health data interoperability
The Centers for Disease Control and Prevention’s Office of Public Health Data, Surveillance and Technology is aiming to expand public health data sharing and nationwide health equity over the next two years.
GSA not tapping data on unauthorized access attempts at federal facilities, report says
The General Services Administration isn't using access card data to mitigate risks on federal property, according to a new report.
Top White House leaders tease forthcoming agency guidance for digital identity
OMB acting controller Deidre Harrison said Wednesday that she’s working with federal CIO Clare Martorana to get to agencies new guidance on digital identity following fraud in pandemic benefits programs.
USDA to issue regulations to modernize, streamline the WIC program
The Agriculture Department is scheduled to publish a proposed rule that would remove current regulatory requirements that prevent online shopping in the WIC program.
White House mulls scaling up Login-dot-gov to reach every American
A draft of a long-awaited executive order covering digital identity includes a push to make government-owned Login-dot-gov an option for most federal benefits programs.
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