Citizen Services

TMF announces over $26 million for three projects

The Technology Modernization Fund is making good on its promise earlier this year to support projects focusing on improving public-facing digital services.

  • By Chris Riotta

Copyright transfer process moves online

The Library of Congress and U.S. Copyright Office say the system will cut down processing time for copyright documents.

  • By Natalie Alms

IRS balks at public free-file suggestion from government watchdog

The Government Accountability Office thinks the IRS should identify and create more free-filing options for taxpayers, but the IRS says that it "does not believe a public free-filing option would significantly improve the taxpayer experience."

  • By Natalie Alms

TMF announces first-ever investment in VA to support transition to new sign-in service

GSA's single sign-on shared service, Login.gov, is about to have a major new participating agency thanks in part to the Technology Modernization Fund.

  • By Chris Riotta

Code for America's CEO on this moment in civic tech

Amanda Renteria talks about the recent customer experience executive order, the non-profit's work in federal and state government service delivery and what's next.

  • By Natalie Alms

IRS plans to add 200 technologists

One of the things new techies at the IRS could work on is the modernization of its 60-year old core tax processing system, not slated to be done until 2030.

  • By Natalie Alms

USPS, USDS collaborate on new COVID-19 test website

The United States Postal Service and United States Digital Service have been working on a new website for Americans to order free, at-home rapid COVID-19 tests. The administration is confident it won't crash in meeting massive demand.

  • By Natalie Alms

Biden's CX order puts new momentum behind longtime efforts, leaders say

Officials at an ACT-IAC event explained how a recent White House executive order on customer experience is helping to unify disparate CX efforts across government.

  • By Natalie Alms

IRS plans new version of its $700M digital platform contract

The Integrated Enterprise Portal 2.0 procurement will cover some of the most widely used, public-facing IRS applications.

  • By Adam Mazmanian

A ‘friend from the city’ making her mark on government contracting

Steve Kelman reports on a new addition to the cohort of non-traditional government contractors.

  • By Steve Kelman

White House renews efforts to improve integrity of federal payments

New data shows an uptick in errors, largely due to the pandemic.

  • By Courtney Bublé

White House elevates CX with executive order

A Biden administration executive order looks to use tech to simplify and reduce friction in citizen interactions with government programs and services.

  • By Natalie Alms

GSA announces $150M in Federal Citizen Services Fund projects

The Technology Transformation Services is using $150 million in the American Rescue Plan to fund 14 citizen-facing digital service projects.

  • By Chris Riotta

Civic tech vendor recognizes employee union

Code for America recognized a new employee union, a first in the civic tech sector.

  • By Adam Mazmanian
Featured eBooks

A 60-year-old IRS IT system won't finish modernizing until 2030

The Internal Revenue Service's plan to modernize its key source for individual tax data has seen multiple cost and schedule changes since it started in 2009.

  • By Natalie Alms

The workforce challenge facing the IRS

Can the tax agency solve the problem of a shrinking workforce and an increasing workload?

  • By Natalie Alms

GSA looks to scale Login.gov with TMF award

The General Service Administration plans to scale up the Login.gov program to make digital identity verification a more equitable and secure practice after it was awarded nearly $187 million through the Technology Modernization Fund.

  • By Chris Riotta

MSPB's online appeals system is getting a revamp

The agency is modernizing its online appeals system used by feds. Accessibility needs to be a central part of that entire process, said agency officials.

  • By Natalie Alms

Survey: Federal IT workers say agencies are lagging with digital transformations

In a survey, 88% of federal employees working full-time in technology or IT-focused roles say agencies have fallen behind on modernization plans, citing cultural resistance to change and the inability of contractors to quickly implement new initiatives.

  • By Chris Riotta

How do Americans feel about federal tech?

A new survey digs into the public’s perceptions about federal IT, government services delivery and data privacy.

  • By Natalie Alms

House Dems seek $1B for IRS to improve access to child tax credit

The IRS had come under criticism for an online tool targeting the neediest recipients of advance child tax credit payments that was not mobile-friendly and lacked non-English language resources.

  • By Chris Riotta